Skedulr's Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of the services provided by Skedulr Ltd ("we", "our", or "us"). By using our services, you agree to be bound by these Terms. If you do not agree with any part of the Terms, you may not access the platform or use any of our services.

1. Services Provided

  • Skedulr offers a digital care management system including scheduling, care plan management, payroll automation, client record keeping, staff and carer management, and related features for care agencies.

2. User Accounts

  • Care agencies must register to use our services. Account owners (admins) may invite staff and carers to join their organisation's workspace within the platform.
  • Users are responsible for maintaining the confidentiality of their login credentials and for all activities under their account.
  • You agree to provide accurate, complete, and updated information and to notify us promptly if any details change.

3. Legal Basis for Processing

  • Users may upload personal information, client data, care plans, notes, documents, and photos. By uploading this content, you confirm you have the legal right to do so and that it does not infringe any third-party rights.
  • Skedulr is not responsible for user-generated content and assumes no liability for data uploaded by users.

4. Subscription and Payment

  • Skedulr is a subscription-based service with monthly billing. Subscription fees are stated at the time of sign-up.
  • Free trials may be available periodically as part of seasonal promotions.
  • Users are required to pay for at least one full month of service. Refunds will not be issued for partial months or once service has begun.
  • A one-month notice is required for cancellations. Users can cancel anytime, but no refunds will be provided for ongoing periods.
  • Late or failed payments will incur a 10% charge of the monthly subscription fee if not settled within 30 days of the due date.

5. Acceptable Use

  • You agree to use Skedulr only for lawful purposes and in accordance with the intended use of the platform.
  • Prohibited uses include (but are not limited to): reverse engineering the platform, unauthorised access, misuse of personal data, distribution of malicious software, or uploading illegal or offensive content.
  • We reserve the right to suspend or terminate accounts that violate these terms.

6. Availibility and Support

  • While we aim to provide a reliable service, we do not guarantee uninterrupted access or uptime.
  • Support is available via email (support@skedulr.com) and chat. We aim to respond to all support queries promptly during business hours.

7. Limitation of Liability

  • To the extent permitted by law, Skedulr shall not be held liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues arising out of or related to your use of the platform.

8. Changes to These Terms

  • We may revise these Terms from time to time. The most current version will always be available on our website.
  • By continuing to use the service after changes become effective, you agree to be bound by the revised terms.

9. Governing Law

  • These Terms are governed by and construed in accordance with the laws of England and Wales.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: